Roto-Rooter Plumbing & Water Cleanup
1465 Northside Dr NW Ste 221, Atlanta, GA 30318, USAAbout Roto-Rooter Plumbing & Water Cleanup
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My experience with RR has been amazing thus far. Jamie was dispatched and he showed up promptly with a smile. He was very detailed and explained all the steps to ensure that I was confident with the current repair and all of the future events. In an hour, Anthony came to help with the next step which included locating the water and determining the damage. I was completely taken care of and they helped me feel at ease. I was able to unpack my overnight bag because my pipes were fixed that night. I was so happy to have the opportunity to sleep in my own bed. Thank you!
Highly recommend! It’s always unfortunate when things go wrong in your home, so having a great customer experience helps. AL was great! He explained everything from the time he arrived until the time he completed replacing my new water heater. Very professional and personable. 10/10 customer service!
At first I attempted to make the visit online. When I didn't hear back I called,the person who answered the phone was so polite. She determined what I needed,then checked the online msg to be sure no to have 2 appts. They were able to fit me in same day I called, since I was not working that was appreciated. Jakai showed up as scheduled,he Saud he'd been here last visit,called us a Rotorooter family!!! So nice,explained how he was going to resolve the issue. Did so quickly,showed me the gunk he cleaned,suggested preventive measures,cleaned up after he was done. EXCELLENT WORK...THANKS.
I was experiencing issues with a connection on my hot water heater. We had tried to correct this several times, but was unable to get a permanent fix and out of frustration I called Roto-Rooter. They were the only company who could come out on the same day and the technician arrived within the specified time they had given me. His name was Jamie and he was professional and knowledgeable. He ran into some issues with the repair but made two separate trips to Home Depot to get the items he needed. He was very fair with the pricing, especially considering it was a weekend and a same day call. I had him also Repair a connection to my washer and he spent at least two hours getting this done and again did not overcharge me. I would definitely recommend Jamie at Roto Rooter. If Roto-Rooter was staffed with personnel all like Jamie, they would be the most respected national plumbing company. I was very happy with the service and especially the technician who came. Thank you again Jamie for your help.
Great Customer service from on site plumbers is always great. Never difficult to get an appointment. However..their pricing is just insane. I understand making a profit. But there is a point where the price point doesn't make you feel good. Paying that high cost flat rate was a put off and I went with another operation for my next project.